Welcome to Surfcorner Store, where we’re as passionate about getting you the right gear as you are about riding those perfect waves! Below you’ll find everything you need to know about shipping your stoke and our hassle-free returns policy.

Shipping Information

Order Processing Time

We’re quick like a shortboard in small waves – orders typically process within 1-2 business days before shipping out.

Shipping Options

We offer two ways to get your gear to you:

  • Standard Shipping (12.95 USD):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Trackable service – so you can watch your gear coming like watching the surf forecast
  • Free Shipping (Orders over 50 USD):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Available worldwide (except Asia and some remote areas)

Note: Delivery times are estimates and may vary based on your location and customs processing. Think of it like waiting for the perfect swell – sometimes nature has its own schedule!

Easy Returns & Exchanges

Not completely stoked with your gear? No worries – we’ve got your back like a good wetsuit!

The Basics

  • You’ve got 15 days from the delivery date to return items
  • Items must be:
    • In original condition (like new, with tags still attached)
    • In original packaging (protect it like you would your board)
    • Accompanied by proof of purchase (your order number works perfectly)

Non-Returnable Items

Some of our gear is like that perfect wave – once it’s yours, it’s yours forever:

  • DING REPAIR KIT (for obvious reasons – once opened, it’s used)
  • DVDs & BOOKS (unless they arrive damaged)
  • Personalized items (customized just for you)
  • Items marked as final sale (we’ll always tell you upfront)

The Return Process (Easy as Paddling Out)

  1. Email Us at [email protected] with your return request within 15 days of receiving your order. Use our template below to make it super easy.
  2. Wait for Approval – We’ll respond within 2 business days with return instructions (usually faster than the swell forecast).
  3. Pack It Up – Securely package your items using the original packaging if possible. Include all tags and accessories.
  4. Ship It Back – Send the package to our Seattle headquarters (we’ll provide the exact address in our email).

Return Request Email Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Aloha Surfcorner Crew,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:
• [Product Name] – [Size/Color if applicable] – [Reason for Return]

Please let me know the next steps. I’ve reviewed the return policy and confirm the items meet all requirements.

Mahalo,
[Your Full Name]
[Your Email Address]

Return Shipping

  • You’re responsible for return shipping costs unless the item arrived damaged or was our mistake (then we’ve got you covered like a good wetsuit).
  • We recommend using a trackable shipping service – losing your gear in transit would be worse than losing your board in the surf!

Refunds (Getting Your Cash Back)

Once we receive and inspect your return (usually within 3-5 business days after arrival):

  • Timing: Refunds process within 5 business days after approval. It may take 1-2 billing cycles to appear on your statement – like waiting for the tide to change.
  • Method: Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges (Swapping for the Right Gear)

Need a different size or color? No problem!

  • Follow the return process above
  • In your email, specify what you’d like instead
  • We’ll process the exchange once we receive your original item
  • If the exchange item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference – fair as the morning offshore winds.

Damaged or Wrong Items? We’ve Got You Covered

If your gear arrives damaged or incorrect (rare, but it happens like a surprise shore break):

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll send a replacement ASAP or refund if preferred – no need to wait for us to receive the return

Questions? We’re Here to Help!

Email our customer service crew at [email protected] or write to:

Surfcorner Store
451 Elliot Avenue
Seattle, US 98109

We aim to respond within 24 hours on weekdays – faster than you can say “barrel ride!”

Now get back to what matters most – chasing those perfect waves with gear that makes you stoked!