FAQ

We’re your go-to online surf shop based in Seattle, delivering quality surf gear and beachwear worldwide (except Asia and some remote regions). We’re passionate about bringing the surf lifestyle right to your door with our carefully curated selection of boards, wetsuits, accessories, and more.

We stand out by:

• Pre-inspecting all gear before shipping
• Using surf-friendly packaging to protect your items
• Offering consolidated shipping for multiple items
• Providing personalized support for special requests

Our product range includes:

• Surfboards (Fish & Hybrids, Funboards)
• Wetsuits (Full wetsuits)
• Beachwear (Bikinis and beach wear, Boardshorts)
• Accessories (Backpacks & bags, Fins, Grip & pads)
• Surf gear (Bodyboards, Ding repair kits)
• Lifestyle items (Books, DVDs, Caps and beanies)

Our FISH & HYBRIDS are great for maneuverability, while FUNBOARDS offer stability for beginners. Check out our product descriptions for detailed recommendations based on your skill level and wave conditions.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

We ship worldwide except to Asia (due to customs restrictions) and some remote islands/regions. Some high-value items may have additional shipping restrictions.

We offer two shipping methods:

• Standard Shipping (DHL/FedEx): $12.95, 10-15 business days after dispatch
• Free Shipping (EMS): Free on orders over $50, 15-25 business days after dispatch

All orders are processed within 1-2 business days (excluding weekends/holidays). Order before 12 PM PST for possible same-day processing!

You’ll receive a tracking number via email once your order ships. For real-time updates, download the carrier’s app (DHL, FedEx, or EMS).

You have 15 days from delivery to initiate a return. Items must be unused with original tags and packaging. Email us at [email protected] to start the process. Return shipping costs are the customer’s responsibility.

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method.

Email us at [email protected] for any questions or concerns. We’re based at 451 Elliot Avenue, Seattle, US 98109.

Yes! If you have special delivery needs (like gift wrapping or specific delivery instructions), mention them in your order notes or email us after placing your order.